Shipping policy

This Shipping Policy describes how Nugrew processes, packs, ships, and delivers orders. We want you to know exactly what to expect from the moment you place an order until your parcel arrives at your door.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed. During peak seasons, holidays, or promotional events, processing may take slightly longer. Once your order has been prepared, you will receive a confirmation email with tracking information so you can follow its journey.

Shipping Destinations

Nugrew ships to a wide range of international destinations. Available countries and regions are shown at checkout, where you can also see the shipping methods offered for your location. If your country is not listed, please contact our support team and we will let you know whether delivery is possible.

Shipping Methods and Delivery Estimates

Delivery time is calculated from the moment your parcel leaves our warehouse, not from the time you place your order. Standard international delivery usually takes 7 to 15 business days, while expedited options can shorten this timeframe. These estimates are provided by carriers and may vary due to customs processing, weather, or local postal conditions. Delays outside our control may occasionally occur.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, the weight of your items, and the method you select. From time to time we may offer free or discounted shipping promotions, and the applicable terms will always be shown clearly before you confirm payment.

Order Tracking

When your order is dispatched, we send a tracking number by email. You can use this number on the carrier website to follow your parcel. Tracking information may take up to 48 hours to update after dispatch. If your tracking has not updated for several days, please contact us and we will investigate on your behalf.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are determined by local authorities and are the responsibility of the recipient. Nugrew does not control these fees and cannot predict their amount. We recommend checking with your local customs office if you have questions before ordering.

Incorrect Addresses

Please double-check your shipping address at checkout. We are unable to reroute a parcel once it has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, which may require an additional shipping fee.

Lost or Delayed Shipments

If your parcel appears lost or significantly delayed, please contact us so we can open an inquiry with the carrier. While we cannot control carrier performance, we will work with you to reach a fair resolution, which may include a replacement or a refund in accordance with our Refund Policy.

Multiple Items

If your order contains several items, they may be shipped separately to speed up delivery. You will receive tracking details for each parcel, and there is no additional shipping charge when an order is split across multiple shipments.

Packaging

Orders are packed to protect your garments during transit while keeping packaging as efficient as possible. Where we can, we use recyclable and responsibly sourced materials. If your parcel arrives visibly damaged, please photograph the packaging before opening it, as this helps us and the carrier resolve the issue quickly.

Address Changes

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will try to update the address before dispatch, but once an order has been handed to the carrier we are generally unable to make changes. Please review your details carefully at checkout to avoid delays.

Order Cut-Off Times

Orders placed on weekends or public holidays are processed on the next business day. Cut-off times may vary during major promotional events, when volume is higher than usual. We will always communicate any significant delay by email as early as we can.

Contact Us

For any shipping question, please email Nugrew at nugrew@outlook.com. Our team is glad to help and will respond within one to two business days.